Shipping & delivery
Our products are dispatched from Kunming, Yunnan, China. Shipping availability, costs and delivery estimates depend on the destination and service.
Preview information: delivery services, rates and final shipping terms are being prepared. Please contact us before placing an order.
Returns & assistance
For a product question, please include the product name or SKU. For an existing order, include your order number and a description of the issue.
Preview information: return eligibility, time limits and return costs have not yet been finalised. This page is not a published returns policy.
Journey enquiries & terms
Explore Kunming, Dali, Xishuangbanna and Baoshan, then share your preferred dates, group size and interests with our team.
A journey enquiry is not a confirmed booking. Final booking, payment and cancellation terms are not yet published in this preview.
Start a journey enquiry →
Frequently asked questions
Where do your products ship from?
Products are dispatched from Kunming, Yunnan, China.
How can I see more product images?
Open a product page and use the image thumbnails, arrow controls or the mobile image carousel. Selected products also include a video preview.
How do I open a product with a video?
On a touch screen, tap its image once to preview the video and again to open the product. You can also tap the product title to go directly to its details.
How do I enquire about a private journey?
Choose a destination on our Journeys page and share your travel preferences through the enquiry form. Submitting an enquiry does not make a booking.